As an Operations Supervisor at Amazon Logistics, I play a crucial role in the Last Mile operations, ensuring the efficient and safe delivery of packages to customers. My responsibilities encompass daily management tasks, labor allocation, and direct interaction with both internal and external stakeholders to achieve operational excellence in a rapidly growing environment.

Key Responsibilities:

1. Labor Management and Reporting:

   • Track and report Associate Timekeeping System (ATS) and labor hours to ensure accurate record-keeping and efficient labor utilization.
   • Allocate labor resources effectively to meet production demands.

2. Production Support and Training:

   • Occasionally assist with production duties to ensure smooth operations during peak times or staff shortages.
   • Train associates on Standard Operating Procedures (SOPs) and verify compliance to maintain high operational standards.

3. Performance Tracking and Feedback:

   • Monitor area performance through tracking and reporting key metrics.
   • Independently assess associate work performance, providing timely and detailed feedback to foster continuous improvement.

4. Operational Excellence and Workflow Management:

   • Participate in Operational Excellence initiatives aimed at process improvement and efficiency enhancement.
   • Maintain a comprehensive understanding of workflow and daily production goals to ensure alignment with overall business objectives.
   • Regularly review and update SOPs to reflect best practices and operational changes.

5. Safety and Cleanliness:

   • Ensure work areas remain clean, organized, and properly equipped to support a productive work environment.
   • Identify and address safety hazards within the work area, actively participating in safety initiatives.
   • Coach associates on safe work practices and ensure timely reporting of all job injuries in accordance with established policies and procedures.

6. Leadership and Stakeholder Communication:

   • Lead meetings, assign job duties, and provide clear work direction to associates to ensure task completion and operational continuity.
   • Communicate effectively with internal and external stakeholders to coordinate efforts and resolve issues promptly.

7. Leave Coverage:

   • Provide leave coverage for Shift Managers, ensuring continuity of leadership and operational oversight during their absence.

Skills and Competencies:

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficient in tracking and reporting metrics
• In-depth understanding of SOP compliance and operational procedures
• Commitment to safety and quality standards
• Ability to independently assess performance and provide constructive feedback
• Experience in participating in and leading Operational Excellence initiatives

Achievements:

• Successfully managed labor allocation to meet fluctuating production demands.
• Trained a high-performing team of associates, ensuring compliance with SOPs and safety regulations.
• Led several initiatives that resulted in improved operational efficiency and safety standards.
• Maintained a clean and organized work environment, contributing to overall productivity and associate satisfaction.

Performed Administrative role as well as monitored company's appearance on digital media.

Performed Administrative role as well as monitored company's E-Commerce

Served as key role in up gradation of company to merging side of offline to online

I performed Personal Staff Officer to Member National Assembly & Provincial Assembly.

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